Job Description
Are you ready to make a tangible difference in your community?
We are urgently seeking a skilled IT Support Specialist to join our public sector team in El Paso, Texas. This is a critical role ensuring the technological backbone of our government operations remains secure, efficient, and accessible to all employees. If you are looking for job security, a stable environment, and the opportunity to serve the public, this is your chance.
Why Apply?
- Immediate Start: We are looking to fill this position immediately to meet high demand.
- Competitive Pay: Earn between $50,000 and $70,000 annually based on experience.
- Public Sector Benefits: Comprehensive health, dental, vision, and a robust retirement plan.
- Professional Growth: Opportunities for advancement within the county infrastructure.
Job Overview:
The IT Support Specialist will provide tiered technical assistance to government staff, ensuring seamless access to internal systems and networks. You will act as the first line of defense for technical issues, maintaining the integrity of sensitive government data while delivering top-tier customer service.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network connectivity issues.
- Manage user accounts, permissions, and security protocols for government-specific systems (e.g., Active Directory).
- Perform regular system maintenance, patch management, and troubleshoot complex technical problems.
- Document all technical issues, resolutions, and workflows in the IT helpdesk database.
- Collaborate with network administrators to ensure infrastructure stability and uptime.
- Install and configure new hardware and peripherals for government departments.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Minimum of 2 years of experience in IT support, preferably in a government, military, or large corporate environment.
- Proficiency with Microsoft Office Suite, Active Directory, Windows Server environments, and Remote Desktop.
- Strong understanding of cybersecurity best practices, data protection regulations, and privacy laws.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical staff.
- Ability to work flexible hours and remain available during system outages or emergencies.