Job Description
Join a Premier Government Agency in Nashville!
We are currently seeking a highly skilled IT Support Specialist to join our growing team. This is an immediate hire opportunity with excellent benefits and a dynamic work environment. If you are looking for a stable career with the public sector and want to make a tangible impact, we want to hear from you.
As part of our team, you will be responsible for maintaining the technological infrastructure that supports vital government operations. We offer a competitive salary, comprehensive health benefits, and a retirement plan that ensures your future is secure.
Responsibilities
- Provide advanced technical support and troubleshooting for hardware, software, and network issues.
- Manage and configure user accounts, permissions, and security protocols within the Active Directory environment.
- Monitor system performance and implement necessary updates to ensure 99.9% uptime.
- Collaborate with federal and state agencies to ensure compliance with strict security and data privacy regulations.
- Document technical procedures, incidents, and resolutions to maintain a comprehensive knowledge base.
- Conduct regular system audits and security assessments to mitigate potential risks.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field (Bachelor’s preferred).
- Minimum of 3-5 years of experience in IT support, preferably within a government or large-scale corporate environment.
- Strong knowledge of Microsoft Windows Server, Active Directory, and Office 365.
- Experience with network troubleshooting (TCP/IP, VPN, DHCP).
- Ability to obtain and maintain a government security clearance.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical staff.