Job Description
Are you ready to make a tangible impact in your community? Jefferson County Government is seeking a dedicated and technically proficient IT Support Specialist to join our dynamic team. In this pivotal role, you will ensure the reliability and security of our county's critical information systems, empowering our public servants to serve the citizens of Louisville efficiently.
We offer a competitive benefits package, a modern work environment, and the opportunity to work with cutting-edge technology in the public sector. If you have a passion for problem-solving and a commitment to excellence, we want to hear from you.
Responsibilities
- Tier 2/3 Technical Support: Provide advanced troubleshooting and support for hardware, software, network connectivity, and peripheral devices for county employees.
- Incident Management: Manage and prioritize incoming IT support tickets through the Service Desk system, ensuring timely resolution and user satisfaction.
- System Maintenance: Perform regular maintenance on workstations, servers, and network infrastructure to ensure optimal performance and security compliance.
- User Training: Conduct training sessions and create documentation to educate staff on new software applications, security protocols, and best practices.
- Asset Management: Assist in the inventory management of IT assets, including laptops, mobile devices, and software licenses.
- Security Compliance: Assist in implementing and monitoring security measures to protect county data from cyber threats.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or a related field is required. Bachelor’s degree preferred.
- Certifications: CompTIA A+ or Network+ certification is highly desirable.
- Experience: Minimum of 2-3 years of experience in IT support, help desk, or a similar technical role.
- Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Active Directory management. Experience with ticketing systems (e.g., ServiceNow) is a plus.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical and troubleshooting skills with a proactive approach to identifying potential issues.