Job Description
Are you a dedicated IT professional looking to make a tangible impact in your community? Join the dynamic team at the Louisiana State Government in New Orleans. We are seeking a skilled IT Support Specialist to ensure our critical infrastructure remains robust and secure. This is a unique opportunity to work in a stable government environment while contributing to the digital transformation of state services.
Why Join Us?
- Impactful Work: Play a vital role in maintaining essential public services.
- Competitive Compensation: Salary range of $60k - $75k.
- Comprehensive Benefits: Health, dental, vision, and retirement plans.
- Professional Growth: Access to continuous learning and career advancement.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal staff and citizens via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and maintain local area networks (LANs), wide area networks (WANs), and system endpoints.
- Assist in the deployment and configuration of new hardware and software systems.
- Document technical issues and resolutions in the helpdesk tracking system.
- Collaborate with cybersecurity teams to ensure compliance with state security protocols.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Minimum of 3 years of experience in IT support or a related role.
- Proficiency with Microsoft Office Suite and Windows operating systems.
- Knowledge of networking concepts, including TCP/IP, DNS, and DHCP.
- Strong problem-solving skills and the ability to communicate technical concepts to non-technical users.
- Certification in CompTIA A+ or Network+ is highly preferred.