Job Description
Join the State of Oklahoma and make a difference in public service. The Oklahoma Office of Management and Enterprise Services (OMES) is currently seeking a dedicated and detail-oriented IT Support Specialist to join our dynamic team in Oklahoma City. In this role, you will provide critical technical assistance to state agencies, ensuring our infrastructure runs smoothly and efficiently.
We are looking for a proactive problem-solver who thrives in a collaborative environment and is committed to delivering exceptional service to our internal stakeholders. If you have a passion for technology and want to build a stable career with comprehensive benefits, we encourage you to apply today.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues.
- Manage and respond to IT service tickets and requests in a timely and professional manner.
- Assist in the deployment, configuration, and maintenance of workstations, laptops, and peripherals.
- Collaborate with the IT team to implement security patches and software updates.
- Maintain accurate documentation of technical issues, resolutions, and asset inventory.
- Escalate complex technical issues to Tier 3 support or vendors as necessary.
- Conduct user training sessions to improve technology literacy across departments.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Minimum of 2 years of professional IT support experience in a Windows environment.
- Strong knowledge of Microsoft Office Suite, Active Directory, and basic networking concepts.
- Experience with ticketing systems (e.g., ServiceNow) is preferred.
- Excellent verbal and written communication skills with the ability to interact with non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced government setting.
- Must be a U.S. Citizen and pass a criminal background check.