Job Description
Join a stable and rewarding career in the public sector with the State of Ohio. We are seeking a detail-oriented IT Support Specialist to provide top-tier technical assistance to government employees across Columbus. This is an excellent opportunity to secure a position with weekly pay, comprehensive health benefits, and a strong work-life balance.
Why Apply?
- Competitive salary and comprehensive benefits package.
- Weekly pay schedule for your financial peace of mind.
- Opportunity to serve your community and state.
- Modern technology environment with continuous learning opportunities.
If you are a tech-savvy professional looking for a government career, we want to hear from you.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network connectivity issues.
- Manage and resolve incoming help desk tickets in a timely and professional manner.
- Install, configure, and troubleshoot operating systems (Windows) and office applications.
- Assist in the deployment of new hardware and peripherals across state agencies.
- Maintain accurate documentation of all support incidents and resolutions.
- Collaborate with network administrators to ensure system stability and security.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or related field (Bachelor’s preferred).
- Minimum of 2-3 years of experience in IT support or help desk roles.
- Valid CompTIA A+ or Microsoft Certified Professional (MCP) certification preferred.
- Strong problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Excellent communication and interpersonal skills.
- Ability to pass a background check and obtain government security clearance.