Job Description
Are you looking for a rewarding career with the stability and impact of public service? The State of Florida is seeking a dedicated IT Support Specialist to join our team in Jacksonville. In this pivotal role, you will be the technical backbone of our operations, ensuring our critical infrastructure remains secure and efficient. We offer a competitive salary, comprehensive benefits package, and the opportunity to serve the community.
Why Join Us?
- Job Security: Enjoy the stability of a state government position with a clear career progression path.
- Benefits: Comprehensive health, dental, vision, and retirement plans.
- Work-Life Balance: Competitive leave policies and a supportive work environment.
Responsibilities
- Provide Tier 2 and Tier 3 technical support and troubleshooting for hardware, software, and network issues.
- Manage and maintain computer systems, peripherals, and mobile devices across multiple departments.
- Monitor system performance and security to ensure compliance with state regulations and IT policies.
- Install, configure, and update operating systems and applications for end-users.
- Collaborate with the IT infrastructure team to implement system upgrades and patches.
- Document technical procedures and maintain accurate service logs and inventory records.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Valid Florida Driver’s License and a satisfactory driving record.
- Experience with Windows Server, Active Directory, and Microsoft Office Suite.
- Strong knowledge of networking principles, TCP/IP, and basic hardware troubleshooting.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical staff.
- Ability to work independently and as part of a team in a fast-paced government environment.