Job Description
Are you seeking a stable career with the government? The State of North Carolina is currently conducting an urgent hiring drive for an IT Support Specialist. Join a prestigious team dedicated to modernizing state infrastructure and providing exceptional service to citizens.
We are looking for driven professionals who value job security, excellent benefits, and the opportunity to make a real impact in North Carolina.
Why Join Us?
- Competitive salary and comprehensive health benefits.
- Retirement plan with state pension contributions.
- Work-life balance with established leave policies.
- Professional growth and training opportunities.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for internal state employees.
- Configure and maintain local area networks (LAN) and peripheral equipment.
- Perform hardware installations, software updates, and security patching.
- Document all technical issues, resolutions, and system configurations.
- Assist in the migration of legacy systems to modern cloud solutions.
- Collaborate with senior analysts to develop best practices for IT operations.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field.
- Minimum of 2 years of professional IT support experience.
- Strong proficiency in Microsoft Office Suite and Windows operating systems.
- Excellent verbal and written communication skills.
- Ability to pass a criminal background check and drug screening.
- Valid driver's license and reliable transportation.