Job Description
Are you looking for a stable, rewarding career serving your community? The State of Oklahoma is seeking a dedicated IT Support Specialist to join our dynamic team in Oklahoma City. We offer a competitive benefits package, job security, and the opportunity to make a tangible impact on state operations.
In this role, you will be the technical lifeline for government employees, ensuring our digital infrastructure remains robust and secure. If you have a passion for technology and a desire to work in a mission-driven environment, we encourage you to apply today.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to state employees via phone, email, and in-person.
- Configure, deploy, and troubleshoot hardware and software solutions across the agency.
- Maintain and monitor network systems to ensure optimal performance and security compliance.
- Assist in the implementation of government IT policies and security protocols.
- Document technical issues and resolutions in the central ticketing system.
- Conduct regular system backups and perform preventative maintenance.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field; OR equivalent professional experience.
- Minimum of 2 years of experience in IT support or systems administration.
- Familiarity with government compliance standards (e.g., FISMA, HIPAA) is a plus.
- Strong problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Excellent written and verbal communication skills.
- Ability to work collaboratively in a fast-paced government environment.