Job Description
Are you looking for a career that offers stability, purpose, and the opportunity to serve your community? The State of Oklahoma is seeking a dedicated IT Support Specialist to join our team in Oklahoma City. In this pivotal role, you will provide critical technical support to state employees, ensuring our government operations run efficiently and securely.
As a state employee, you will enjoy comprehensive benefits, including health insurance, a generous pension plan, and paid time off. We are looking for a proactive problem-solver who thrives in a fast-paced environment and is committed to delivering excellence in public service.
Why Join Us?
- Mission-Driven Work: Contribute to the safety and efficiency of state operations.
- Competitive Compensation: A salary range of $45,000 - $65,000 depending on experience.
- Generous Benefits: Medical, dental, vision, and life insurance.
- Pension Plan: Secure your future with a defined-benefit retirement plan.
- Professional Growth: Continuous training and clear pathways for advancement.
Responsibilities
- Troubleshoot and Resolve: Diagnose and resolve hardware, software, and network issues for end-users in a timely manner.
- Help Desk Support: Manage incoming service requests and tickets through the ticketing system (e.g., ServiceNow) to ensure high customer satisfaction.
- System Maintenance: Perform regular maintenance on computers, printers, and peripherals to ensure optimal performance.
- Security Compliance: Assist in enforcing information security protocols and data protection policies.
- Asset Management: Track inventory of IT equipment, including installation, configuration, and decommissioning.
- Documentation: Maintain accurate records of technical issues, resolutions, and system configurations.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Computer Science, Information Technology, or a related field is preferred.
- Experience: Minimum of 2 years of experience in a Help Desk or IT Support role.
- Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and strong knowledge of Windows operating systems.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with a proven ability to troubleshoot complex technical problems.
- Customer Service: A customer-first approach with a focus on delivering a positive user experience.