Job Description
Join California's premier state technology agency and unlock exceptional benefits while working remotely on weekends! We're seeking a dedicated IT Support Specialist to serve our community from the comfort of your home. Enjoy comprehensive health coverage, generous retirement plans, paid parental leave, and tuition reimbursement – all while maintaining work-life balance with our unique weekend schedule. This is your chance to make a meaningful impact in public service without sacrificing personal time.
As a key member of our remote IT team, you'll provide critical technical support to state employees across Northern California. Our culture values innovation, collaboration, and employee well-being. With minimal commute and flexible scheduling, this role offers the perfect blend of professional growth and personal freedom.
Responsibilities
- Deliver remote technical support via phone, chat, and ticketing systems for state employees
- Troubleshoot hardware, software, and network issues across Windows/macOS environments
- Manage system access requests and security protocols for government data
- Document technical solutions and update knowledge base articles
- Collaborate with on-site teams during critical system outages
- Conduct remote training sessions on new software implementations
- Maintain compliance with California state IT security standards
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- CompTIA A+ or equivalent certification required
- Expert knowledge of Windows 10/11 and macOS troubleshooting
- Experience with ticketing systems (ServiceNow, Jira preferred)
- Strong understanding of network fundamentals and VPN technologies
- Ability to work independently with minimal supervision
- Excellent communication skills with diverse stakeholders
- Valid California driver's license (for occasional on-site visits)