Job Description
Join the State's Tech Team
Are you a dedicated technology professional seeking the stability and benefits of state employment with a predictable schedule? The Texas Department of Information Resources (DIR) is currently hiring an IT Support Specialist to ensure our critical infrastructure remains operational during our weekend maintenance windows. This is a fantastic opportunity to serve the public while enjoying a work-life balance that prioritizes your personal time.
Why You Should Apply
- Stability & Benefits: Comprehensive health, dental, and vision insurance.
- Predictable Schedule: Work Saturday and Sunday with guaranteed 2 consecutive days off during the week.
- Growth: Clear pathways for career advancement within state government.
- Pension Plan: Participate in the Texas Employees Retirement System (TERS).
Key Duties
The IT Support Specialist will be responsible for maintaining the integrity of our internal networks and supporting end-users during off-hours. This role requires a self-motivated individual who can troubleshoot complex issues independently.
Responsibilities
- Provide tier 2 and tier 3 technical support for hardware, software, and network connectivity issues for state employees.
- Execute and document weekend server maintenance, patch management, and system backups.
- Monitor system performance and respond to alerts regarding network outages or security threats.
- Assist in the deployment and configuration of new workstations and peripherals.
- Maintain accurate records of all support tickets and maintenance logs in the service desk database.
- Collaborate with the on-call team to ensure seamless handover during shift transitions.
Qualifications
- Minimum of 2 years of professional experience in IT support, help desk, or system administration.
- Strong knowledge of Windows Server environments and Active Directory.
- Proficiency in troubleshooting hardware peripherals, printers, and mobile devices.
- Ability to work a rotating weekend shift (Saturday and Sunday) on a weekly basis.
- Strong communication skills and the ability to explain technical concepts to non-technical staff.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are preferred.