Job Description
Are you seeking a stable career within the public sector with evening hours that allow you to maintain a work-life balance? The Department of Public Safety in Louisville is looking for a dedicated Night Shift Customer Service Representative to join our team. In this pivotal role, you will serve as the first point of contact for citizens during critical hours, ensuring that emergency and non-emergency requests are processed efficiently and compassionately.
We offer a competitive benefits package, including comprehensive health coverage, a generous retirement plan, and paid time off. If you are detail-oriented, professional, and ready to make a tangible difference in your community, we encourage you to apply today.
Responsibilities
- Answer and manage high-volume phone inquiries from citizens during night operations.
- Process emergency and non-emergency requests accurately using internal computer systems.
- Update and maintain accurate records in the department's database.
- Collaborate with day shift dispatchers to ensure seamless communication and continuity of services.
- Evaluate incoming requests and escalate complex issues to senior management when necessary.
- Perform light data entry and generate reports as required by supervision.
Qualifications
- High School Diploma or GED required; additional post-secondary education is a plus.
- Previous experience in customer service, call center, or public sector environment preferred.
- Must be available to work rotating night shifts, including weekends and holidays.
- Strong typing skills (minimum 40 WPM) and proficiency with Microsoft Office Suite.
- Ability to remain calm, composed, and professional under pressure.
- Valid driver's license and clean driving record.