Job Description
Join the San Francisco Department of Technology and contribute to the resilience of our city's digital infrastructure. We are seeking a dedicated Night Shift IT Support Specialist to provide critical technical assistance during off-hours. This role offers the stability of government employment with the competitive compensation of the night shift premium. You will be the first line of defense for our city's essential services, ensuring 24/7 availability and security.
Why Join Us?
- Competitive hourly rates with a premium night shift differential.
- Comprehensive benefits package including medical, dental, and vision.
- Pension and retirement planning with the City of San Francisco.
- Professional development opportunities and certification reimbursement.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for city-wide government applications and networks.
- Monitor system logs and alerts to identify and resolve critical incidents before they impact public services.
- Perform scheduled maintenance, security patches, and backups during the night shift.
- Ensure strict adherence to government security protocols and compliance standards (NIST, FedRAMP).
- Document all incidents, resolutions, and system changes in the IT Service Management (ITSM) tool.
- Collaborate with day-shift teams to ensure seamless handovers and continuity of support.
Qualifications
- Active Secret or Top Secret Security Clearance (or the ability to obtain one within 6 months).
- Minimum 2 years of experience in IT Support, Help Desk, or Systems Administration.
- CompTIA Security+ or equivalent certification required.
- Experience working in a 24/7 environment or rotating shifts.
- Strong understanding of network protocols, server maintenance, and virtualization technologies.
- Excellent communication skills with the ability to work independently with minimal supervision.