Job Description
Are you ready to secure the future of our nation's infrastructure from the ground up?
Raleigh Federal Solutions is seeking a highly motivated Night Shift IT Support Specialist to join our elite team in Raleigh, North Carolina. In this critical role, you will ensure the seamless operation of our government client's IT systems during the overnight hours, providing essential technical support to personnel who keep the country running.
We offer a competitive salary, comprehensive benefits, and a dynamic work environment where your contributions directly impact public service. If you thrive in a fast-paced setting and possess a passion for technology and security, we want to hear from you.
Why Join Us?
- Impactful Work: Support vital government operations that serve the community.
- Competitive Compensation: $55,000 - $75,000 base salary.
- Flexible Benefits: Health, dental, vision, and 401(k) matching.
- Night Shift Premium: Additional compensation for evening hours.
Responsibilities
- System Monitoring: Continuously monitor network performance, server health, and security logs to identify and resolve potential issues before they impact operations.
- Tier 2 Support: Provide advanced technical troubleshooting and support for hardware, software, and peripherals to night-shift government employees.
- Security Compliance: Enforce strict security protocols and access controls to protect sensitive government data during the night cycle.
- Incident Management: Log, triage, and resolve IT incidents using the Service Desk ticketing system; escalate complex issues to day-shift teams as needed.
- Infrastructure Maintenance: Perform routine backups, patch management, and software installations during low-traffic periods to minimize downtime.
- Communication: Serve as the primary point of contact for technical inquiries, ensuring clear and professional communication with all stakeholders.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or related field (or equivalent technical experience).
- Experience: Minimum of 3 years of experience in IT support, help desk, or systems administration.
- Availability: Must be available to work rotating night shifts (10:00 PM - 6:00 AM).
- Technical Skills: Proficiency in Windows OS, Active Directory, and common office software.
- Security: Ability to obtain and maintain a government security clearance (Secret or Top Secret preferred).
- Soft Skills: Strong analytical thinking, problem-solving abilities, and excellent written and verbal communication skills.