Job Description
Join the City of Austin as a Night Shift IT Support Specialist and play a pivotal role in maintaining the technological backbone of our government operations. We are seeking a detail-oriented professional who excels in a quiet environment and is committed to public service excellence.
This role offers a competitive salary, comprehensive benefits package, and the stability of working within a major metropolitan government entity. If you are looking for a challenging career path with a positive work-life balance, apply today.
Why Join Us?
- Competitive salary and comprehensive benefits.
- Paid time off and holidays.
- Career advancement opportunities within the public sector.
Responsibilities
- Provide advanced technical support and troubleshooting for hardware and software issues during evening and night shifts.
- Monitor network infrastructure and security systems to ensure 24/7 operational continuity for government services.
- Install, configure, and maintain workstations, printers, and peripherals for City employees.
- Manage and respond to IT service tickets and incident reports with a focus on resolution speed and accuracy.
- Collaborate with the day shift team to document issues, track trends, and implement long-term solutions.
- Perform routine system backups and maintenance tasks to ensure data integrity.
- Assist in the deployment of new software updates and security patches.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field (or equivalent years of experience).
- Minimum of 3 years of experience in IT support, help desk, or system administration.
- Must be available to work a rotating night shift schedule, including weekends and holidays.
- Strong knowledge of Windows Server, Active Directory, and Microsoft Office Suite.
- Experience with ticketing systems (e.g., ServiceNow) is preferred.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.