Job Description
Are you looking for a mission-driven career in Government IT? The City of Seattle is seeking a highly skilled Night Shift IT Support Specialist to join our dedicated team. This is a unique opportunity to ensure the digital infrastructure of our city remains operational 24/7, supporting critical services for millions of residents.
We value technical excellence and a commitment to public service. As part of the night shift team, you will play a crucial role in incident response, system maintenance, and technical support, ensuring our government operations run seamlessly while the rest of the city sleeps.
Why Join Us?
- Impactful Work: Support the technology that powers Seattle's public services.
- Competitive Compensation: $65,000 - $85,000.
- Benefits: Comprehensive health, dental, vision, and retirement plans.
- Stable Hours: Night shift schedule with no weekend overnights.
Responsibilities
- Provide Level 2 and Level 3 technical support for government employees and internal systems during night operations.
- Monitor system health, network performance, and security alerts in real-time.
- Perform routine system backups, patch management, and hardware maintenance.
- Resolve escalated IT incidents and manage ticket queues efficiently.
- Collaborate with day-shift teams to ensure continuity of service.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or related field (Bachelor’s preferred).
- 3+ years of experience in IT support or systems administration.
- Ability to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong knowledge of Windows Server, Active Directory, and Office 365.
- Excellent problem-solving skills and communication abilities.