Job Description
Join Miami-Dade County's Public Engagement Division as a Part-Time Community Liaison Officer. Play a pivotal role in connecting residents with essential government services while fostering transparency in local governance. This position offers flexible hours (20-25/week) with hybrid work options, ideal for students or professionals seeking impactful community service. Benefit from competitive pay, comprehensive training, and the opportunity to shape Miami's future while gaining invaluable public sector experience.
Responsibilities
- Facilitate bi-weekly town hall meetings across diverse Miami neighborhoods
- Document and resolve constituent inquiries regarding county programs
- Distribute multilingual informational materials on public services
- Coordinate with 311 services to track service delivery metrics
- Update constituent databases in CRM systems with 98% accuracy
- Assist with grant reporting for community outreach initiatives
- Collaborate with urban planning teams on neighborhood development projects
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service or community outreach experience
- Proficiency in English and Spanish (both written and verbal)
- Advanced Microsoft Office Suite skills (Excel, Word, PowerPoint)
- Valid Florida driver's license with clean driving record
- Ability to work evenings/weekends for community events
- Pass background check and fingerprinting requirements
- Experience with Salesforce or similar CRM systems