Job Description
Are you ready to make a tangible difference in your community?
We are seeking a dedicated and detail-oriented Part-Time Customer Service Representative to join the State of California team. If you thrive in a fast-paced environment and possess a passion for public service, we want to hear from you. This role offers the flexibility of part-time hours while providing the stability and benefits of working for one of the nation's largest employers.
Why Join Us?
- Impactful Work: Directly assist Californians with essential services, ensuring they have the support they need.
- Competitive Pay: Earn between $20.00 and $25.00 per hour based on experience.
- Flexible Schedule: Part-time hours designed to fit your lifestyle.
- Professional Growth: Opportunities to develop skills in government operations and client relations.
Don't miss this chance to build a rewarding career with the State of California. Apply today!
Responsibilities
- Greet and assist visitors with inquiries regarding licensing, vehicle registration, and identification services in a professional and courteous manner.
- Process applications and documents accurately using internal computer systems and databases.
- Resolve complex customer issues and complaints by listening actively and offering effective solutions.
- Perform data entry and maintain accurate records of transactions and interactions.
- Collaborate with team members to ensure a smooth and efficient workflow during peak hours.
- Adhere to all state regulations, confidentiality protocols, and safety guidelines.
Qualifications
- High School Diploma or GED equivalent required.
- Minimum of 1 year of customer service experience in a fast-paced public-facing environment preferred.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and basic computer navigation skills.
- Strong verbal and written communication skills with the ability to de-escalate difficult situations.
- Ability to pass a background check and a mandatory drug screening.
- Reliable transportation and the ability to work varied shifts, including weekends and holidays as needed.