Job Description
Are you a people person with a passion for public service? The Riverside Department of Motor Vehicles is currently hiring dedicated Part-Time Customer Service Representatives to join our team. If you thrive in a fast-paced environment and enjoy helping the community, we want to hear from you.
In this role, you will be the first point of contact for thousands of residents, guiding them through essential licensing and vehicle registration processes. We offer a stable work environment, comprehensive training, and the opportunity to make a tangible impact in Riverside.
Why Apply?
- Competitive hourly wage ($18.00 - $24.00).
- Flexible part-time schedule to work around your life.
- Health, dental, and vision benefits for eligible employees.
- Retirement savings plan (PERS) with employer contribution.
Responsibilities
- Greet and assist customers with a wide range of DMV transactions, including license renewals, vehicle registrations, and ID card applications.
- Answer incoming phone calls and emails professionally, providing accurate information and resolving customer inquiries efficiently.
- Process payments accurately and maintain strict adherence to financial regulations and cash handling procedures.
- Verify documents for compliance with state laws and update customer records in the internal database system.
- Maintain a clean, organized, and welcoming reception area to ensure a positive customer experience.
- Assist in training new staff members and participate in ongoing compliance training programs.
Qualifications
- High school diploma or GED equivalent required; Associate’s degree preferred.
- Minimum of 1-2 years of customer service experience in a fast-paced administrative or government setting.
- Strong knowledge of California state motor vehicle laws and regulations is a plus.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with database management systems.
- Excellent verbal and written communication skills with a focus on patience and active listening.
- Ability to stand for extended periods and lift up to 25 pounds occasionally.