Job Description
Join a mission-driven federal agency serving our nation's heroes in Houston. This part-time opportunity offers competitive pay, flexible scheduling, and comprehensive benefits while supporting critical veteran services. Work in a collaborative environment where your administrative expertise directly impacts community well-being.
Responsibilities
- Process veteran benefit claims with 99% accuracy and strict compliance with federal regulations
- Manage electronic filing systems and maintain confidential records per HIPAA guidelines
- Coordinate with medical teams to schedule veteran appointments and resolve billing discrepancies
- Respond to constituent inquiries via phone, email, and in-person with exceptional service
- Assist with veteran outreach events and community partnership initiatives
- Generate monthly performance reports using Excel and VA-specific databases
- Train and onboard new part-time staff on departmental protocols
Qualifications
- U.S. citizenship and eligibility for federal employment background clearance
- Associates degree in Business Administration or related field (or equivalent experience)
- Minimum 2 years administrative experience in regulated environment
- Proficiency in Microsoft Office Suite and VA-specific software systems
- Exceptional written and verbal communication skills
- Ability to work 20-25 hours/week with flexible scheduling
- Experience with veteran services or federal agencies preferred
- Valid Texas driver's license for occasional off-site duties