Job Description
Join the Social Security Administration as a Part-Time Customer Service Specialist in Baltimore and play a vital role in serving America's seniors and disabled citizens. This flexible position offers the opportunity to make a tangible impact while enjoying work-life balance in a supportive federal environment. You'll handle inquiries, process claims, and deliver exceptional service to our beneficiaries with compassion and professionalism.
As a key member of our Baltimore team, you'll receive comprehensive training on federal policies and procedures, ensuring you're equipped to assist citizens with retirement, disability, and Medicare benefits. This role is perfect for students, career-changers, or professionals seeking meaningful part-time work with federal benefits including paid leave and retirement plans.
Responsibilities
- Process and adjudicate retirement, disability, and Medicare benefit claims with accuracy and timeliness
- Provide exceptional customer service to beneficiaries via phone, email, and in-person interactions
- Explain complex federal regulations and benefit programs to diverse audiences
- Maintain detailed case documentation in federal systems while ensuring compliance with privacy laws
- Collaborate with cross-functional teams to resolve complex beneficiary issues
- Participate in ongoing training to stay current with policy updates and procedural changes
- Support outreach initiatives to educate communities about SSA benefits and services
Qualifications
- US citizenship required
- Minimum 2 years customer service experience in regulated or government environment
- Proficient in Microsoft Office Suite and federal case management systems
- Strong analytical skills with attention to detail in documentation and compliance
- Ability to navigate complex federal regulations (e.g., SSA Handbook, CFR)
- Excellent communication skills with ability to explain technical information clearly
- Ability to work independently while collaborating in team settings
- Preferred: Associate's degree in Public Administration, Social Work, or related field