Job Description
Are you looking for a flexible career in the Federal Sector? We are seeking a dedicated Part-Time IT Support Specialist to join our team in Boston, MA. This is a fantastic opportunity for professionals seeking work-life balance while contributing to critical government initiatives.
As a key member of our federal support team, you will ensure the seamless operation of IT systems, assist federal employees with technical inquiries, and maintain compliance with federal standards.
Why Join Us?
- Flexible Schedule: Part-time hours designed to fit your lifestyle.
- Competitive Pay: $30 - $45/hour based on experience.
- Growth Potential: Clear pathways to permanent federal roles.
Key Responsibilities
Our ideal candidate is detail-oriented and capable of working in a fast-paced government environment.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues.
- Assist federal employees with account management and security clearance processing.
- Document technical tickets and maintain accurate IT inventory records.
- Ensure compliance with federal security protocols and ITIL best practices.
- Perform routine system maintenance and software updates.
- Collaborate with the IT team to improve system performance and user experience.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT preferred.
- 1-3 years of experience in IT support or a related technical field.
- Must be a U.S. Citizen and able to obtain a Public Trust clearance.
- Proficiency in Microsoft Office Suite and basic network troubleshooting.
- Excellent communication skills with a focus on customer service.