Job Description
Are you looking for a meaningful career with flexibility?
The Department of Veterans Affairs is seeking a dedicated Part-Time Federal IT Support Specialist to join our team in Columbus, Ohio. This is a unique opportunity to serve those who have served our country while enjoying a work-life balance that fits your schedule.
We are looking for tech-savvy individuals who are passionate about public service and possess a keen eye for detail. In this role, you will provide critical technical assistance to ensure our operations run smoothly.
Why Join Us?
- Impactful Work: Directly support veterans and federal staff with essential technology services.
- Flexible Schedule: Enjoy a predictable part-time schedule designed to accommodate your lifestyle.
- Professional Growth: Opportunities to expand your skillset within a large federal organization.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to federal employees via phone, email, and in-person.
- Configure, install, and troubleshoot hardware, software, and network peripherals.
- Maintain accurate records of IT incidents and resolutions in the federal ticketing system.
- Assist in the deployment of new workstations and peripherals to various regional offices.
- Ensure compliance with federal cybersecurity policies and data privacy regulations.
- Conduct regular system maintenance and perform routine backups.
Qualifications
- High School Diploma or GED equivalent; Associate’s degree in Computer Science or related field preferred.
- Minimum of 1 year of experience in IT support, help desk, or related technical field.
- Familiarity with Microsoft Office Suite and basic networking concepts.
- Ability to pass a background check and obtain a Public Trust clearance (if required).
- Excellent verbal and written communication skills.
- Ability to work part-time hours (typically 20 hours per week) with flexibility.