Job Description
We are seeking a dedicated and detail-oriented Part-Time IT Specialist to join the Office of Information Technology at the City of Boston. This role offers a unique opportunity to support critical municipal infrastructure while enjoying a flexible work-life balance. You will serve the public sector by ensuring our internal systems remain secure, reliable, and efficient.
Why Join Us?
As a part-time employee, you will benefit from a flexible schedule, a dynamic work environment, and the opportunity to make a tangible impact on your community.
Responsibilities
- Provide Tier 2 technical support to City employees via ticketing system.
- Perform routine maintenance and troubleshooting on hardware and software.
- Assist in the deployment of new workstations and peripherals.
- Maintain accurate documentation of IT assets and service requests.
- Collaborate with the IT team to resolve complex network issues.
- Ensure compliance with City cybersecurity policies and protocols.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field preferred.
- Minimum of 2 years of experience in IT support or help desk roles.
- Familiarity with Microsoft Office Suite and Windows operating systems.
- Strong problem-solving and customer service skills.
- Ability to work independently with minimal supervision.
- U.S. Citizenship required for government positions.