Job Description
Are you looking for a rewarding career in the Federal sector? Apex Federal Solutions is seeking a dedicated Part-Time IT Support Specialist to join our team in Colorado Springs, CO. We offer a dynamic work environment, competitive benefits, and the opportunity to support critical government missions. If you thrive in a fast-paced setting and have a passion for technology, we want to hear from you!
Why Join Us?
- Competitive hourly wage with potential for overtime.
- Flexible part-time schedule to accommodate work-life balance.
- Opportunity to work with top-tier federal contractors.
- Professional development and certification support.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to federal agency staff members.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Assist with the deployment and configuration of workstations and peripherals.
- Manage user accounts, permissions, and ensure compliance with federal security protocols.
- Maintain accurate documentation of incidents, resolutions, and system changes.
- Collaborate with senior IT staff to improve service delivery and system efficiency.
Qualifications
- High School Diploma or GED required; Associate degree in Computer Science or related field preferred.
- CompTIA A+ Certification or equivalent experience is a plus.
- Proven experience in a Help Desk or IT Support role.
- Ability to obtain and maintain a favorable background investigation (Secret/Top Secret clearance preferred).
- Strong problem-solving skills with a customer-centric approach.
- Excellent verbal and written communication skills.