Job Description
Join Our Team: Part-Time IT Support Specialist
Are you seeking a flexible yet impactful career in the public sector? Apex Federal Solutions is currently recruiting a dedicated Part-Time IT Support Specialist to support our federal government clients in Washington, DC.
In this role, you will ensure the smooth operation of critical IT infrastructure while enjoying a work-life balance through part-time scheduling. If you are passionate about technology and public service, we want to hear from you.
Why Apply?
- Competitive Pay: Hourly rate between $40.00 - $50.00 depending on experience.
- Flexible Hours: Structured part-time schedule.
- Growth: Opportunities for federal contract extensions and career advancement.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to federal employees via phone, email, and on-site visits.
- Manage and track IT service requests and incidents using ITSM ticketing systems (e.g., ServiceNow).
- Assist with the deployment, configuration, and troubleshooting of desktop hardware, laptops, and printers.
- Ensure strict compliance with federal IT security standards and NIST protocols.
- Maintain accurate inventory records for hardware and software assets.
- Collaborate with the cybersecurity team to report and mitigate potential threats.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field.
- Minimum of 2 years of experience in IT helpdesk, technical support, or customer service.
- Experience with Microsoft Office 365 and Active Directory is highly preferred.
- Ability to obtain a Public Trust clearance or Secret clearance (depending on project requirements).
- Strong problem-solving skills and the ability to communicate complex technical concepts to non-technical staff.