Job Description
Are you looking for a meaningful career that serves the community? GovTech Solutions is seeking a detail-oriented and tech-savvy Part-Time IT Support Specialist to join our dynamic team. We specialize in connecting top-tier talent with federal, state, and local government agencies.
In this role, you will play a crucial role in maintaining the technological infrastructure that powers public services. We offer a flexible schedule, competitive pay, and the opportunity to contribute to critical projects that impact thousands of lives in Mesa and surrounding areas.
Why Join Us?
- Competitive hourly rates and flexible scheduling.
- Opportunity to work with federal and state government contracts.
- Professional development and certification support.
- Contribute to vital public infrastructure.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues for government staff.
- Manage and maintain local area networks (LAN) and troubleshoot wide area network (WAN) connectivity.
- Assist in the deployment, configuration, and maintenance of government-issued workstations and peripherals.
- Document all incidents, service requests, and resolutions in the IT service desk ticketing system.
- Ensure strict compliance with federal and state data security protocols and confidentiality agreements.
- Conduct regular system health checks and perform routine preventative maintenance.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field.
- CompTIA A+ or Network+ certification preferred.
- Previous experience (1-2 years) in a help desk or technical support role.
- Experience working within a government or public sector environment is a plus.
- Strong knowledge of Microsoft Windows 10/11, Active Directory, and Microsoft Office Suite.
- Ability to obtain and maintain a government security clearance.