Job Description
Join the City of Madison's elite public safety team as a Part-Time Police Dispatcher Trainee. This pivotal role serves as the lifeline between our community and emergency services, requiring exceptional composure and communication skills. You'll receive comprehensive training in emergency protocols, radio operations, and multi-agency coordination while supporting critical 911 operations. Ideal candidates thrive in high-stress environments and are passionate about serving Madison residents. Enjoy flexible scheduling with weekend/holiday opportunities and a pathway to full-time career advancement in public safety.
Responsibilities
- Process incoming 911 and non-emergency calls with precision and empathy
- Dispatch police, fire, and EMS units using CAD/RMS systems
- Maintain accurate call logs and incident documentation
- Coordinate multi-agency responses during emergencies
- Operate radio equipment and emergency notification systems
- Provide critical information to field personnel and the public
- Participate in continuous training for new protocols and technologies
Qualifications
- High school diploma or equivalent required
- Minimum typing speed of 40 WPM (verified by test)
- Ability to pass extensive background check and drug screen
- Valid Wisconsin driver's license with clean record
- Experience in customer service or high-pressure environments
- Proficiency with computer systems and multitasking
- Ability to work rotating shifts including nights/weekends
- Clear speaking voice and excellent communication skills