Job Description
Join our award-winning state agency in serving El Paso communities! We're seeking a motivated Part-Time Public Service Representative to deliver exceptional constituent services. Enjoy flexible scheduling (20-25 hrs/week), comprehensive benefits package, and the opportunity to make meaningful impact in public administration. Ideal for students, career-changers, or those seeking work-life balance.
Responsibilities
- Process citizen inquiries and applications with professionalism and accuracy
- Manage digital and in-person service desk operations efficiently
- Collaborate with cross-functional teams to resolve complex cases
- Maintain detailed records using state-mandated documentation systems
- Contribute to process improvement initiatives for constituent services
- Represent agency at community outreach events (monthly)
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or administrative experience
- Proficiency in Microsoft Office Suite and database systems
- Bilingual proficiency in English/Spanish required
- Valid Texas driver's license (for occasional field visits)
- Ability to pass state background check and fingerprinting
- Strong problem-solving and conflict resolution skills