Job Description
Join New York State's dedicated team as a Part-Time Public Services Assistant and make a meaningful impact on New Yorkers' lives. This flexible role offers the opportunity to serve your community while gaining valuable public sector experience. We're seeking motivated individuals who thrive in dynamic environments and are committed to delivering exceptional service.
Responsibilities
- Provide accurate information on unemployment benefits, job training programs, and labor regulations
- Assist constituents with applications, documentation, and eligibility verification
- Maintain confidential case files and ensure data integrity in state systems
- Coordinate outreach events and educational workshops for community members
- Collaborate with cross-functional teams to resolve constituent inquiries
- Support administrative tasks including scheduling, filing, and report generation
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or administrative experience
- Proficiency with Microsoft Office Suite and database systems
- Strong written and verbal communication skills
- Ability to handle sensitive information with discretion and professionalism
- Experience with public-facing environments or government agencies a plus
- Availability to work flexible hours including some weekends