Job Description
Join our mission to honor America's heroes as a Part-Time Veterans Service Representative at the San Jose VA Medical Center. This unique opportunity allows you to serve veterans in a flexible capacity while gaining federal experience. Work in a supportive environment where your administrative expertise directly impacts veterans' access to healthcare benefits and services. Enjoy competitive pay, comprehensive training, and the profound satisfaction of supporting those who served our nation.
Responsibilities
- Process and verify veterans' benefit applications with meticulous attention to detail
- Provide exceptional customer service via phone, email, and in-person inquiries
- Maintain accurate records using VA systems and documentation protocols
- Coordinate with healthcare providers and external agencies to resolve benefit issues
- Assist veterans with enrollment in VA healthcare programs and services
- Prepare correspondence and reports regarding veterans' cases
- Participate in quarterly training sessions on policy updates and procedures
Qualifications
- U.S. citizenship required
- High school diploma or equivalent with 2+ years administrative experience
- Proficiency in Microsoft Office Suite and database management systems
- Strong communication skills with ability to handle sensitive information
- Ability to work 20-25 hours per week with flexible scheduling
- Basic knowledge of veteran benefits programs preferred
- Pass background investigation and VA credentialing process
- Experience in customer service or healthcare setting a plus