Job Description
Join our mission to serve America's heroes! The U.S. Department of Veterans Affairs in Memphis, TN, seeks an immediate-hire Veterans Service Representative to deliver exceptional care and support to our nation's veterans. This critical role requires dedication to public service and expertise in navigating complex federal benefits programs. Work in a collaborative environment where your impact directly transforms veterans' lives. Immediate start date available for qualified candidates.
Responsibilities
- Process and adjudicate veterans' compensation, pension, and education benefit claims with 100% accuracy
- Conduct thorough interviews to gather supporting documentation and medical evidence
- Provide expert guidance on VA benefits, regulations, and appeal procedures
- Maintain detailed case records in VA's electronic benefits system (VBMS)
- Collaborate with healthcare providers and community partners to resolve complex cases
- Ensure compliance with federal regulations and VA policy directives
- Deliver exceptional customer service to veterans and their families
Qualifications
- Bachelor's degree in public administration, social work, or related field
- Minimum 2 years' experience in veterans' services or federal benefits administration
- Proficiency in VA systems (VBMS, VBA) and Microsoft Office Suite
- Strong analytical skills with attention to regulatory compliance
- Exceptional communication and interpersonal abilities
- Valid driver's license and ability to travel to regional VA facilities
- U.S. citizenship and ability to obtain federal security clearance
- VA Form 10-2850a application required