Job Description
Join the mission to serve America's heroes as a Part-Time Veterans Service Representative at the Fresno VA Regional Office. This rewarding position allows you to directly impact veterans' lives while maintaining flexible hours. You'll process benefit claims, provide exceptional customer service, and ensure timely delivery of earned benefits to our nation's veterans and their families. Ideal for students, career-changers, or professionals seeking meaningful part-time work with federal benefits including health insurance and retirement plans.
Responsibilities
- Process and adjudicate veterans' disability compensation claims according to federal regulations
- Conduct thorough interviews with veterans and their families to gather supporting documentation
- Utilize VA systems (VBMS, VBAS) to maintain accurate claim records and case files
- Provide clear explanations of benefits, processes, and requirements to claimants
- Collaborate with medical professionals to obtain necessary evidence and medical opinions
- Adhere to strict compliance standards and privacy regulations (HIPAA/Privacy Act)
- Track claim timelines and ensure all deadlines are met
Qualifications
- U.S. citizenship required
- Minimum 1 year customer service or administrative experience
- Proficient in Microsoft Office Suite and data entry systems
- Strong communication skills with ability to explain complex information clearly
- Ability to handle confidential information with discretion and professionalism
- Basic understanding of veterans' benefits preferred
- Pass background investigation and credit check
- Ability to work 20-30 hours per week with flexible scheduling