Job Description
Are you looking for a rewarding career with a flexible schedule? The City of Virginia Beach is seeking a dedicated Part-Time Veterans Services Specialist to join our Department of Human Services. In this pivotal role, you will assist veterans in accessing vital benefits and resources, ensuring they receive the support they have earned.
Why Join Us?
- Flexible Schedule: Enjoy the work-life balance of a part-time position.
- Public Service: Make a direct impact on the lives of veterans in our community.
- Competitive Pay: Earn $18.00 - $22.00 per hour based on experience.
Job Summary
The successful candidate will serve as the first point of contact for veterans seeking assistance, providing guidance on available programs, filing necessary paperwork, and maintaining a welcoming office environment.
Responsibilities
- Provide exceptional customer service and intake assistance to veterans and their families.
- Review and process documentation for various state and federal benefit programs.
- Maintain accurate and confidential records using the City’s case management software.
- Assist with the coordination of appointments and referrals to external agencies.
- Perform light administrative duties, including filing, data entry, and answering multi-line phones.
- Collaborate with the VA and other local non-profits to expand service offerings.
Qualifications
- High School Diploma or GED equivalent required.
- Minimum of 1 year of experience in customer service, administrative support, or social services.
- Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills.
- Ability to pass a standard background check and drug screening.
- Must be detail-oriented and able to handle sensitive information with discretion.