Job Description
Join the elite team of public safety professionals at the City of Plano Police Department. We're seeking motivated individuals to become Police Dispatcher Trainees and serve as the vital communication link between our community and emergency responders. No prior experience required – we provide comprehensive training to launch your career in public safety. Immediate positions available for those ready to make a difference in Plano's dynamic environment.
Responsibilities
- Receive and prioritize emergency/non-emergency calls via 911 and administrative lines
- Dispatch appropriate police/fire/EMS units using CAD/RMS systems
- Maintain accurate call logs and incident documentation
- Provide critical information to first responders during active incidents
- Operate multi-channel radio systems and specialized communication equipment
- Remain calm under pressure during high-stress emergency situations
- Adhere to strict confidentiality protocols for sensitive information
Qualifications
- High school diploma or GED equivalent
- Must pass background check, drug screening, and psychological evaluation
- Ability to type 40+ WPM with accuracy
- Excellent verbal communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with willingness to learn specialized software
- Must be 18+ years old and a U.S. citizen
- No felony convictions (misdemeanor cases reviewed individually)