Job Description
Join the Critical Team Keeping Oakland Safe.
Are you looking for a meaningful career in public safety? The City of Oakland Police Department is currently hiring a Police Dispatcher Trainee to join our Emergency Communications Division. As a vital link between the community and law enforcement, dispatchers play a crucial role in saving lives and protecting property every day.
This is a trainee position designed for individuals eager to start a career in 911 operations. You will receive comprehensive training on radio systems, emergency protocols, and call handling techniques. We offer a supportive work environment, competitive benefits, and the opportunity to serve your community in a high-impact role.
Why Join Us?
- Impactful Work: Be the first responder to those in need.
- Training: Receive industry-leading training to become a certified dispatcher.
- Benefits: Comprehensive medical, dental, vision, and retirement plans.
- Flexibility: Supportive culture focused on employee wellness and work-life balance.
Responsibilities
- Receive, screen, and process incoming emergency (911) and non-emergency calls with speed and accuracy.
- Dispatch law enforcement, fire, and emergency medical services to incident locations using computer-aided dispatch (CAD) systems.
- Maintain accurate and detailed logs of all calls, units dispatched, and incidents occurring within the city.
- Monitor police radio frequencies and CCTV surveillance systems to provide real-time updates to field units.
- Provide information and assistance to the public regarding city services, road closures, and non-emergency matters.
- Collaborate with other emergency responders, including police officers and firefighters, to coordinate complex incidents.
- Perform other related duties as assigned to ensure the efficient operation of the communications center.
Qualifications
- Must be at least 18 years of age and possess a high school diploma or GED equivalent.
- Must be a U.S. Citizen or possess permanent residency status.
- Valid California Class C Driver’s License with a satisfactory driving record.
- Ability to type at least 35-40 words per minute with high accuracy.
- Excellent verbal and written communication skills, with the ability to remain calm and clear under extreme pressure.
- Ability to pass a background investigation, including a criminal history check and polygraph examination.
- Ability to pass a medical examination, including a hearing and vision test.