Job Description
Join the Charlotte-Mecklenburg Police Department as a Police Dispatcher Trainee and become the vital lifeline connecting our community to emergency services. We provide all necessary equipment including advanced radio systems, CAD software, and ergonomic workstations. This full-time trainee program offers comprehensive paid training to prepare you for high-pressure emergency communications. Enjoy competitive benefits, career advancement opportunities, and the chance to make a tangible difference in public safety. No prior experience required – we invest in developing skilled dispatchers through our structured 12-week academy.
Responsibilities
- Process emergency and non-emergency calls with speed and accuracy
- Operate multi-channel radio systems and CAD software
- Coordinate with police, fire, and EMS during critical incidents
- Maintain detailed call logs and incident reports
- Provide crisis intervention and de-escalation support
- Monitor surveillance systems and dispatch field units
- Adhere to strict confidentiality protocols and NIMS standards
Qualifications
- High school diploma or GED equivalent
- US citizenship and valid NC driver's license
- Clear criminal background check and drug screening
- Minimum 40 WPM typing certification
- Ability to multitask in high-stress environments
- Strong situational judgment and decision-making skills
- Experience with computer-aided dispatch systems preferred
- Ability to work rotating shifts including nights/weekends