Job Description
Join Madison's elite emergency response team as a Police Dispatcher Trainee! This 6-month paid training program prepares you to become a critical lifeline for our community. Work alongside veteran dispatchers in our state-of-the-art Communications Center, handling 911 calls, coordinating emergency responses, and supporting law enforcement operations. Enjoy competitive benefits, career advancement opportunities, and the satisfaction of serving Wisconsin's capital city. No prior experience required – we provide comprehensive training to launch your public safety career.
Responsibilities
- Process emergency and non-emergency calls with speed and precision
- Dispatch police units using CAD/RMS systems
- Maintain detailed logs of all communications and activities
- Coordinate multi-agency responses during critical incidents
- Provide crisis intervention and de-escalation support
- Operate radio systems and emergency notification protocols
- Assist in training new dispatchers upon certification
Qualifications
- High school diploma or equivalent (GED)
- Ability to multitask in high-pressure environments
- Clear speaking voice and exceptional communication skills
- Basic computer proficiency and typing speed (40+ WPM)
- Valid Wisconsin driver's license
- Pass background check and drug screening
- Ability to work rotating shifts including nights/weekends
- Commitment to public service and ethical conduct