Job Description
Are you seeking a meaningful career that makes a real difference in your community? Phoenix Emergency Communications is now hiring Police Dispatcher Trainees! We are looking for dedicated individuals who want to serve the public and become part of a critical 911 response team.
We are proud to offer a comprehensive paid training program for all new hires. If you are ready to start a stable, high-demand career in public safety, apply today and take the first step toward a rewarding future.
Why Join Us?
- Competitive Pay: Starting at $23.00/hr with potential for growth.
- Paid Training: Full tuition reimbursement and training compensation while you learn.
- Comprehensive Benefits: Medical, dental, vision, and life insurance.
- Pension Plan: Secure your future with a defined benefit pension.
- Work-Life Balance: Generous time-off policies and shift differentials.
As a Dispatcher Trainee, you will be the voice of safety for thousands of Phoenix residents. You will learn to handle high-stress situations with grace and precision, ensuring that help arrives when it is needed most.
Responsibilities
- Receive and Process Calls: Answer incoming emergency (911) and non-emergency lines with accuracy and empathy.
- Unit Dispatch: Select and dispatch appropriate law enforcement, fire, and medical units based on incident details.
- Radio Communications: Maintain clear, concise, and professional two-way radio communication with field personnel.
- Record Keeping: Maintain accurate logs of all calls, units dispatched, and incident outcomes in the Computer-Aided Dispatch (CAD) system.
- Information Provision: Provide the public with vital information, directions, and resources during emergencies.
- System Monitoring: Monitor security cameras and alarm systems to detect suspicious activity or hazards.
- Multi-Tasking: Manage multiple radio channels and phone lines simultaneously without losing focus.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous customer service or call center experience is a plus but not mandatory; we value attitude and aptitude.
- Driver's License: Valid, unrestricted Arizona Class D Driver's License required.
- Communication: Excellent verbal and written communication skills; ability to speak clearly over a radio.
- Stress Management: Ability to remain calm, composed, and professional under extreme pressure.
- Schedule: Willingness to work rotating shifts, including nights, weekends, and holidays.
- Background: No felony convictions; passing a background check and drug screen is required.