Job Description
Join the City of New Orleans' public service team and make a direct impact on your community! We're seeking dedicated Public Service Representatives to provide essential citizen support while enjoying weekly paychecks and comprehensive benefits. This full-time government position offers stability, growth opportunities, and the satisfaction of serving New Orleans residents.
Why Work With Us?
- Weekly paychecks (no more waiting for monthly cycles!)
- Comprehensive health benefits package
- Generous paid time off and retirement plans
- Tuition reimbursement for career development
- Collaborative work environment in downtown New Orleans
Responsibilities
- Respond to citizen inquiries via phone, email, and in-person channels
- Process permits, licenses, and municipal service requests
- Document interactions using city CRM systems
- Coordinate with multiple city departments to resolve issues
- Conduct preliminary eligibility screenings for public assistance programs
- Prepare accurate reports and maintain detailed records
- Participate in community outreach initiatives
Qualifications
- High school diploma or equivalent required (college degree preferred)
- Minimum 2 years customer service or administrative experience
- Proficiency with Microsoft Office Suite and data entry
- Strong communication skills in English (Spanish fluency a plus)
- Ability to handle sensitive information with discretion
- Valid Louisiana driver's license (if travel required)
- Pass background check and drug screening