Job Description
Join our dynamic team at the City of Las Vegas and make an immediate impact in our community! We are seeking motivated Public Service Representatives to deliver exceptional citizen services across multiple departments. This is an urgent opportunity for qualified candidates to start immediately in a rewarding government role with competitive benefits and career advancement potential.
As a key frontline service provider, you'll work directly with residents to resolve inquiries, process permits, and ensure seamless access to municipal resources. We value integrity, professionalism, and a passion for public service. If you're ready to serve Las Vegas residents and contribute to operational excellence, apply today!
Responsibilities
- Respond to citizen inquiries via phone, email, and in-person with accurate information on city services
- Process permits, applications, and administrative documents with precision and efficiency
- Collaborate with cross-departmental teams to resolve complex service issues
- Maintain detailed case records and documentation in compliance with government regulations
- Assist in community outreach initiatives and public education programs
- Support emergency response coordination during critical incidents
- Contribute to process improvement initiatives for service delivery optimization
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Minimum 2 years customer service or administrative experience
- Proficiency with Microsoft Office Suite and government databases
- Ability to pass background check and security clearance requirements
- Excellent communication skills in English (bilingual Spanish highly desirable)
- Strong problem-solving abilities and attention to detail
- Valid Nevada driver's license (if position requires field visits)
- U.S. citizenship or legal authorization to work in the United States