Job Description
Join Florida's premier motor vehicle agency as a Senior DMV Customer Service Specialist in sunny Miami! We're seeking dynamic professionals to deliver exceptional service to our diverse community while earning top-tier compensation. This high-impact role combines regulatory expertise with client advocacy in a fast-paced environment. Enjoy comprehensive benefits, career advancement opportunities, and the chance to make a tangible difference in Floridians' daily lives.
Responsibilities
- Process complex driver license and vehicle registration transactions with 99% accuracy
- Resolve escalated customer inquiries regarding traffic citations, title transfers, and commercial licenses
- Maintain strict compliance with Florida Statutes and DMV protocols
- Train junior staff on system operations and customer service best practices
- Collaborate with law enforcement agencies for specialized documentation requests
- Analyze customer feedback trends to improve service delivery workflows
- Support disaster recovery operations during emergency evacuations
Qualifications
- Minimum 3 years' experience in government/civil service customer service
- Florida Class E driver's license with clean driving record
- Bilingual proficiency in English/Spanish (required)
- Proficiency in DMV systems (FHSMV, FLHSMV databases)
- Ability to process 50+ transactions daily while maintaining quality
- Conflict resolution certification or equivalent training
- Valid Notary Public commission (preferred)
- Pass federal background check including fingerprinting