Job Description
Join the Texas State Government Team Today!
We are seeking a dedicated and skilled IT Specialist to join our dynamic team in El Paso. If you are looking for a career with guaranteed weekly pay, comprehensive benefits, and the opportunity to serve the public, this is the perfect opportunity for you.
As a State Government employee, you will enjoy job security, generous retirement plans, and paid time off. We value our employees and are committed to providing a supportive work environment where you can grow your career.
Why Apply?
- Weekly Paychecks: Get paid every week with no waiting.
- State Benefits: Health, dental, and vision insurance.
- Pension & 401(k): Secure your financial future.
- Work-Life Balance: Competitive leave time and holidays.
Job Summary
The IT Specialist will provide technical support, maintain computer systems, and ensure the integrity of the state network. You will be the first point of contact for technical issues, ensuring minimal downtime for our staff.
Responsibilities
- Provide tier-two technical support to state employees regarding hardware, software, and network issues.
- Install, configure, and troubleshoot operating systems, printers, and peripherals.
- Monitor network performance and perform routine maintenance to ensure system stability.
- Document all technical issues and resolutions in the ticketing system.
- Assist in the implementation of new IT policies and security protocols.
- Collaborate with vendors to resolve complex hardware and software problems.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Minimum of 2 years of experience in IT support or help desk environments.
- Strong knowledge of Windows and Linux operating systems.
- Familiarity with network hardware (routers, switches, firewalls).
- Excellent problem-solving and communication skills.
- Ability to work in a fast-paced government environment.