Job Description
Secure Your Future with State Government
The Georgia Department of Technology is seeking a detail-oriented IT Support Specialist to join our weekend operations team. This is a fantastic opportunity to build a stable career in the public sector while enjoying the benefits of a weekend shift schedule.
We are looking for a problem-solver who can ensure our critical infrastructure remains operational during off-hours. If you are a tech enthusiast ready to make a tangible impact on government services, apply today.
Why Join Us?
- Stability: Work for a leading government agency with excellent job security.
- Benefits: Comprehensive health, dental, and vision insurance.
- Work-Life Balance: Enjoy your weekdays free with our weekend shift schedule.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for internal staff and government agencies during weekend hours.
- Monitor server health, patch management, and system backups to ensure business continuity.
- Respond to and resolve help desk tickets regarding hardware, software, and network connectivity issues.
- Assist in the deployment and configuration of workstations and mobile devices.
- Document all technical issues and resolutions in the ticketing system.
- Collaborate with the on-site team during shift handovers to ensure a seamless transition.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field required.
- Minimum of 2 years of experience in IT support or help desk environments.
- Strong knowledge of Windows Server, Active Directory, and Microsoft Office Suite.
- Experience with remote access tools (VPN, Remote Desktop) is highly preferred.
- Ability to work rotating weekends (Saturday and Sunday) and holidays.
- Must pass a background check and drug screening as per state requirements.