Job Description
Are you a tech-savvy professional seeking a stable career with the State of Michigan? We are currently recruiting a dedicated **IT Support Specialist** to join our weekend operations team in **Detroit, MI**.
As a key member of the DTMB team, you will ensure critical state systems remain operational while providing exceptional technical assistance to employees. By taking on this weekend shift, you will enjoy a predictable work-life balance while contributing to the digital infrastructure that powers our government.
This is a unique opportunity to serve the public sector, secure a government pension, and leverage your technical expertise in a high-impact environment.
As a key member of the DTMB team, you will ensure critical state systems remain operational while providing exceptional technical assistance to employees. By taking on this weekend shift, you will enjoy a predictable work-life balance while contributing to the digital infrastructure that powers our government.
This is a unique opportunity to serve the public sector, secure a government pension, and leverage your technical expertise in a high-impact environment.
Responsibilities
- Provide Level 1 and Level 2 technical support for hardware, software, and network issues across state agencies.
- Manage and resolve incoming IT support tickets with a focus on speed, accuracy, and customer satisfaction.
- Perform system maintenance, patch management, and security updates during off-peak hours to minimize downtime.
- Assist in the deployment, configuration, and troubleshooting of workstations, printers, and peripherals.
- Document all technical issues, resolutions, and steps taken in the Service Management ticketing system.
- Collaborate with the on-call support team to ensure 24/7 system availability and rapid incident response.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent technical experience.
- Minimum of 2 years of experience in a Help Desk, Desktop Support, or IT Support role.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Experience with IT ticketing systems (e.g., ServiceNow, Remedy, or similar) is highly preferred.
- Excellent problem-solving skills and a customer-centric service attitude.
- Ability to lift and move computer equipment weighing up to 50 lbs as required.