Job Description
Shape the Future of Public Service in New York!
We are seeking a highly organized and detail-oriented Pension Plan Administrator to join our weekend operations team. In this critical role, you will ensure the timely and accurate processing of pension benefits for thousands of retirees across the state. This is a unique opportunity to work within the State Government sector while enjoying a stable, predictable weekend schedule.
As a key member of our finance team, you will be responsible for the end-to-end lifecycle of pension claims, ensuring strict compliance with state regulations and providing exceptional service to our stakeholders.
Responsibilities
- Process and verify pension benefit applications, status updates, and direct deposit changes during weekend operational hours.
- Conduct thorough reviews of documentation to ensure accuracy and adherence to New York State Public Pension Law.
- Provide exceptional customer service and technical support to retirees and beneficiaries via phone, email, and secure portal.
- Maintain accurate, up-to-date records for all weekend transactions and resolve discrepancies promptly.
- Collaborate with the weekday administrative team to ensure seamless workflow and continuity of care.
- Assist in the preparation of weekly reports and data analysis regarding pension processing metrics.
- Stay current on changes in state legislation affecting public sector retirement plans.
Qualifications
- Bachelor’s degree in Finance, Accounting, Public Administration, or a related field.
- Minimum of 3-5 years of experience in pension administration, human resources, or government financial services.
- Strong understanding of New York State retirement systems or similar public sector benefit structures.
- Advanced proficiency in Microsoft Office Suite, particularly Excel (pivot tables, VLOOKUP).
- Ability to maintain the highest level of confidentiality and integrity when handling sensitive financial data.
- Strong written and verbal communication skills with a focus on customer satisfaction.
- Ability to work independently and efficiently during designated weekend shifts.