Job Description
Are you ready to make a difference?
We are currently seeking a highly skilled and motivated Federal IT Support Specialist to join our team in Houston, TX. This is an urgent hiring opportunity for a dedicated professional to support critical federal systems and infrastructure. If you have experience with government regulations and a passion for technology, we want to hear from you.
About the Role:
In this position, you will provide technical support, troubleshooting, and maintenance for federal IT systems. You will work in a fast-paced environment ensuring data security and system reliability for our stakeholders.
Why Apply:
- Immediate start available for qualified candidates.
- Competitive federal salary range and benefits package.
- Opportunity to work on high-impact federal projects.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for federal hardware and software applications.
- Monitor and maintain network infrastructure to ensure 99.9% uptime for critical systems.
- Conduct regular security audits and patch management to comply with federal standards (FISMA).
- Assist in the deployment and configuration of new workstations and peripherals.
- Document technical issues and resolutions in the central ticketing system.
- Collaborate with cross-functional teams to resolve complex IT challenges.
Qualifications
- Minimum of 3-5 years of experience in IT support or systems administration.
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Active U.S. Government Secret Security Clearance is required.
- Familiarity with federal compliance standards, including FedRAMP.
- Strong knowledge of Windows Server, Active Directory, and Microsoft Office Suite.
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical staff.