Job Description
We are currently seeking dedicated and professional individuals to join our team as DMV Customer Service Representatives. If you are looking for a stable career with the State of California and want to make a difference in your community, this is the opportunity for you. We are urgently hiring to support our growing Fresno operations.
In this role, you will serve as the primary point of contact for the public, providing exceptional service regarding driver’s licenses, vehicle registration, and identification cards. You will be responsible for processing transactions accurately, answering complex inquiries, and ensuring a positive customer experience for every Californian who walks through our doors.
Why Join Us?
- Competitive pay ranging from $25.00 to $40.00 per hour.
- Comprehensive health, dental, and vision insurance.
- Generous retirement plan and paid time off.
- Opportunities for career advancement within the State system.
- Training and professional development support.
Responsibilities
- Greet and assist customers with a high level of professionalism and patience.
- Process DMV transactions, including license renewals, vehicle registrations, and title transfers.
- Answer incoming phone calls and resolve inquiries regarding fees, requirements, and appointment scheduling.
- Assist customers in completing forms accurately and inputting data into state databases.
- Maintain a clean and organized workspace, adhering to all safety and security protocols.
- Identify customer needs and provide appropriate solutions or escalate complex issues to supervisors.
Qualifications
- High School Diploma or GED equivalent required.
- Minimum of 1-2 years of experience in customer service or administrative support.
- Strong verbal and written communication skills.
- Proficiency with computers and ability to learn new software systems quickly.
- Ability to work in a fast-paced environment and handle high volumes of customer traffic.
- Must be able to pass a background check and drug screening.