Job Description
Join the U.S. Department of Veterans Affairs in Fresno and make an immediate impact on our nation's heroes. We're seeking a dedicated Medical Support Assistant to provide critical administrative support in our healthcare facility. This temporary position offers a unique opportunity to serve veterans while gaining valuable federal experience with immediate start availability.
Why This Role Matters: You'll be the frontline of veteran care coordination, ensuring seamless patient experiences and supporting our medical teams. The VA offers competitive benefits, professional development, and the satisfaction of serving those who served our country.
Responsibilities
- Schedule and manage patient appointments across multiple clinics using VistA scheduling system
- Process veteran eligibility and enrollment documentation with 100% accuracy
- Maintain electronic health records in compliance with HIPAA and federal regulations
- Coordinate referrals to specialty providers and external healthcare facilities
- Assist veterans with benefit inquiries and healthcare access issues
- Prepare correspondence and reports for medical staff leadership
- Support telehealth initiatives for remote veteran care coordination
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Minimum 1 year healthcare administrative experience
- Proficiency with electronic health records (EHR) systems
- Strong knowledge of VA healthcare processes and veteran benefits
- Exceptional customer service skills with veteran population focus
- Ability to handle sensitive information with discretion and professionalism
- U.S. citizenship required for federal position
- Ability to pass federal background investigation